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FAQ

  • What is Swatag.com?
    Swatag.com is a leading online fashion retailer specializing in Gen Z fashion trends. We offer a wide variety of clothing, accessories, and lifestyle products carefully curated to cater to the unique tastes and preferences of the Gen Z demographic.
  • How do I place an order on Swatag.com?
    Placing an order is easy. Browse our extensive collection of Gen Z fashion products, add items to your shopping cart, and then proceed to checkout. You'll be prompted to enter your shipping and payment information before finalizing your order.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Google Pay, and Apple Pay for a smooth and secure checkout experience.
  • Do you offer international shipping?
    Yes, we do! Swatag.com ships worldwide, with delivery times and shipping fees varying depending on your location. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
  • Can I track my order?
    Absolutely! Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your order through the shipping carrier's website.
  • How do I return or exchange an item?
    We have a 10-day return policy for eligible items. If you wish to return or exchange an item, please refer to our Return Policy for detailed instructions on initiating a return or exchange.
  • What if I received a damaged or defective item?
    If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery at swatagme@gmail.com . We will work with you to resolve the issue and may offer a replacement or refund, depending on the circumstances.
  • How do I know which size to choose?
    We understand that sizing can be tricky, so we've provided size charts for each product on our website. To ensure the best fit, refer to the size chart and compare your measurements to the chart provided. If you're still unsure about which size to choose, feel free to reach out to our customer support team for assistance.
  • Can I cancel or modify my order?
    If you need to cancel or modify your order, please contact our customer service team as soon as possible at swatagme@gmail.com. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations once an order has been processed. If you have any other questions or concerns, please don't hesitate to contact our customer support team at swatagme@gmail.com. We're here to help and ensure you have an enjoyable shopping experience at Swatag.com!
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